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Frequently Asked Questions


General Operations/Closures


  • Have any cases of coronavirus been reported at FIU?

    Because most of our university operations have been remote for weeks, most confirmed cases of COVID-19 among members of the community do not present a risk to other members of the FIU community. However, in an abundance of caution, we are still attempting to keep track of any members of the community who might need our support as they fight this disease. Please review updated procedures that have been put in place to facilitate the sharing of information in a way that observes federal and state privacy laws.

  • Is FIU open?

    For the safety and well-being of the FIU community, the university is still operating in a remote working/learning environment, but FIU leaders are working on a plan to repopulate the FIU campuses in phases. The health and safety of the university community remains our top priority.

    All summer classes (sessions A, B and C) will be remote and online.

    Most FIU faculty and staff will continue to work remotely through at least July 6, 2020, unless circumstances dictate otherwise, and the campus continues to remain closed except to visitors who have an appointment. All on- and off-campus events have been canceled or are taking place in a virtual environment through July 1, 2020. Decisions regarding Fall 2020 will be made in the coming weeks. 

    Anyone permitted on campus – faculty, staff, students, vendors – must observe physical distancing and wear a facial covering when there is a possibility of not being at least six feet away from another person, per Miami-Dade County Emergency Order 20-20. Furthermore, all individuals permitted on campus are required to wear a facial covering in the presence of others and in public settings such as hallways, restrooms, stairwells and elevators. These measures are crucial to help prevent the spread of the virus. It is not necessary to wear a facial covering when working alone in a lab or office. 

    Failure of vendors permitted on campus to wear a facial covering or practice physical distancing will result in their being asked to leave. Faculty, staff and students who do not adhere to these requirements will be subject to appropriate discipline.

    In an effort to assure that university buildings and facilities not in use remain secure, FIU will transition to a schedule similar to our holiday closure schedule effective Wednesday, March 24,th at 8 a.m. All general-purpose classrooms have already been secured.

    Read more details for Faculty and staff.

    FIU Libraries: All libraries are closed to the public until further notice but online services remain. The library has created a Library Services page that is updated frequently with the latest information about new, expanded options for ebooks, ejournals and other teaching materials.

    Live WebChat reference service hours have been expanded to 8 a.m.-10 p.m. Monday through Thursday and 8 a.m.-8 p.m. Friday through Sunday. Reference service is also available via phone, email and IM.   

    Additional important information for students & faculty: 

    • Due dates will be extended to correspond to the period that the Libraries remain closed.
    • Students, faculty and staff will NOT be charged overdue fines for the duration of the closure.
    • Blocks in Student Financials due to past fines and fees will be removed temporarily to allow students to register for summer sessions.

    Recreation centers and pools: The recreation centers and pools on both campuses are closed until further notice.

    Limited food and retail options:  Limited food options will remain open on both campuses to serve on-campus residents who may not be able to go home and the limited number of faculty and staff who will remain on campus. For hours of operations, please visit  Shop FIU

    Wells Fargo: On-campus Wells Fargo is closed until further notice.

    College Optical: College Optical is open Monday - Friday from 9 a.m. to 5:30 p.m. by appointment only. To make an appointment, please call (305) 348 -8439. For additional questions or concerns, please send an email to collegeoptical@fiu.edu.

    All orders placed during this period will be shipped free of charge. If you would like to place an order, please call (305) 348 -8439. For additional questions or concerns, please send an email to collegeoptical@fiu.edu.

    FIU One Card: FIU’s One Card office is operating remotely until further notice. You can contact them at 305-348-2273 or e-mail them at onecard@fiu.edu. The staff will walk you through what is needed to obtain a new or duplicate ID card. Specific instructions on how to pick up your card will be explained by the One Card staff. E-mails will be checked and addressed Monday-Friday between 8:30 a.m. and 5 p.m. Withdrawal request form processing will proceed as usual since this is an online process.

    Should you have any questions or concerns, please do not hesitate to call 305-348-2273 or send an email to onecard@fiu.edu.

    FIU museums: The Frost Museum, The Wolfsonian-FIU and the Jewish Museum of Florida-FIU are closed to the public, including events, until further notice.

    Student Health Clinics and pharmacy: Student Health Clinics and the pharmacy are operating on a modified schedule until further notice – Monday to Friday, 8 a.m.-5 p.m. No walk-ins will be accepted at this time. Please call 305-348-8385 to schedule an appointment.

    Children’s Creative Learning Center: The Children’s Creative Learning Center follows the Miami-Dade County Public Schools calendar, so the center is closed until further notice.

    Dorms: Due to the pandemic, dorms are closed to all except a select group of students. For exceptions and move-out instructions, see the Housing section.

    Counseling & Psychological Services/Victim Empowerment Program: For hours and operation, see the Students/General section.

    Student food pantries: For hours and operation, see the Students/General section.

    FIU Panther TECH Scheduled Pick-up: If you have ordered any devices, accessories or have a completed repair from FIU Panther TECH, you can pick them up at the store’s loading dock between 8:30 a.m. and 3 p.m. We ask that you please call ahead to confirm that your purchases have arrived by calling us at 305.348.8324 or by emailing us at panthertech@fiu.edu. To learn more about picking up packages from FIU Panther TECH, visit panthertech.fiu.edu/specialpickup.

    Barnes and Noble: While the stores remain closed, remote support services are available for students and faculty:

    Free access to course materials via VitalSource Helps: This Barnes and Noble program is designed to support students and faculty who may have lost access to course materials due to the shift to remote learning.

    Free textbook rental return in United States: Barnes and Noble is providing free domestic shipping on all textbook rental returns through June 15.

    Sell your books back for cash: Barnes and Noble at FIU has partnered with MBS Textbook Exchange, the nation’s largest textbook wholesaler, to offer you the best prices for your used books. Shipping is free within the United States. If you would like to return your textbook rentals, see information provided above.

    Free domestic shipping on all online orders: FIU’s Barnes and Noble is ready to pack and ship anything from merchandise to books to gaming essentials. Shipping is free within the United States, and you can use your FIU Cash or Credit Card to order.

    For more information, please visit Shop FIU.

    Santi Hair & Nail Salon: Santi’s is reopening Tuesday, May 26. Hours will be Monday through Friday, 11 a.m. to 6 p.m., by appointment only.

  • Will university events continue to take place?

    All on- and off-campus events are canceled through July 1. When possible, events related to student success and otherwise central to the mission of the university, should continue to take place in a virtual environment. 

    For more information on commencement see Students/General.

  • Are transportation services still running?

    Services for Panther Mover, Panther Express and CATS shuttle services have been discontinued until further notice. For more information, see Parking & Transportation.


Financial Assistance


  • How can I get help to pay for my educational expenses?

    We know that there remains a great deal of need in our community and want to do everything possible to help our students stay enrolled and on track toward timely graduation. Students who are having trouble meeting financial obligations are encouraged to request assistance.

    If you are a currently enrolled FIU student, please take a moment to find out whether you qualify for financial assistance through the federally funded CARES Act grant and apply today at go.fiu.edu/eaidrequest. Please note, this will take you directly to a section in MyFIU and you will be required to sign in. Students who were enrolled in the spring must apply by May 22, 2020, to be considered for assistance.

    Even if you think you do not qualify for federal aid or CARES Act funding based on the stated criteria, please fill out the application. We are committed to helping our students in need through a variety of avenues, including private funding.

  • What is the CARES Act and how will it help FIU students?

    To address the pressing financial need of students due to the disruption of campus operations from coronavirus, the Coronavirus Aid, Relief, and Economic Security (CARES) Act of 2020 provides funds for direct emergency financial aid grants to students for expenses related to the disruption of campus operations due to coronavirus (including eligible expenses under a student’s cost of attendance such as food, housing, course materials, technology, health care, and child care).

    CARES Act funds are available for students who:

    • Are currently enrolled in degree programs
    • Are not enrolled in a fully online program
    • Have filed a 2019-2020 Free Application for Federal Student Aid (FASFA) (Students who have not completed a FAFSA can still do so. Visit OneStop’s Submit a FAFSA)
    • Maintain satisfactory academic progress
    • Do not owe a refund for any federal student aid or are not in default on federal student loans
    • Are a U.S. citizen or other Title IV eligible noncitizen


    For more information visit the CARES Act page.

  • I’m a student, but I’m not eligible for CARES Act financial assistance. What financial help is available to me?

    If you need emergency aid, please complete an emergency aid request form at go.fiu.edu/eaidrequest. Assistance offered through this process may also be in the form of referrals or non-financial assistance. Financial assistance is subject to availability of funds and student eligibility as determined by FIU. Every student is encouraged to submit an application. If you do not meet the requirements for CARES Act funding, FIU will evaluate your application to determine whether other forms of financial and non-financial assistance may apply.

  • What is FIU doing for everyone else?

    FIU and its partners are working actively to lend a hand to those who need it:

    Faculty & Staff: Faculty and staff members needing support may contact the Office of Employee Assistance for an appointment. You may email the office at oea@fiu.edu or call 305-348-2469. To learn more about our services please visit the Human Resources Assistance and Wellness page. 

    Hospitality workers: More than 140 South Florida restaurants have helped employees through the SOBEWFF® & FIU Chaplin School Hospitality Relief Fund. As of April 7 th, grants totaling more than $830,000 have been given to independently owned restaurants and bars in Miami-Dade, Broward and Palm Beach counties. Many of these family-operated establishments are owned by FIU alumni, have hired FIU student interns and have even given graduates their first job. The program awards grant of up to $15,000 per business ($500 per employee).

    To receive assistance from the relief fund, business owners must apply. The fund was launched with $1 million, including a founding donation of $500,000 by the Chaplin School, taken from the proceeds given yearly to the school by the South Beach Wine & Food Festival®. Additional donations came from school partners Bacardi USA and Badia Spices, in addition to other corporations and individuals for a total of nearly $1.2 million to date.

    Small business owners: The Florida SBDC at FIU Business (FSBDC) is providing assistance to local small businesses. As of April 6, the center has helped local businesses obtain nearly $3.5 million in Florida Small Business Emergency Bridge Loans, which provide up to $50,000 loans to small businesses impacted by COVID-19.


Students


Fees

  • Why do I still have to pay fees while learning remotely?

    At FIU we understand that many of our students and their families have been impacted by job loss and other economic and personal challenges because of the COVID-19 pandemic. Many of you have asked why certain fees are still being charged while the university is learning and working remotely. We hope the explanations below help clarify.

    Parking fee: FIU is reducing the student parking fee (formally known as the Transportation Access fee) by $50 for the summer term. The parking fee helps pay for the garages, which cannot be built using states dollars, and covers costs associated with maintenance and repairs.

    Distance Learning fee: There is no Distance Learning fee associated with classes being taught remotely because of the pandemic. These classes were designed originally to be taught face-to-face and are now being delivered remotely to allow students to continue their studies from home. Many of the remote classes may still have students and faculty meeting via videoconferencing on specific days and times.

    A Distance Learning fee of $30 per credit is assessed only for online courses, which are courses that are designed and developed specifically to be delivered online. Faculty designing the courses leverage dedicated online instructional designers and educational technologies reserved for fully online courses. These classes can access the course 24/7. The Distance Learning fee funds the infrastructure and team that helps deliver these courses.

    Student Health fee:  These funds pay for several services that have remained open, continue to assist students remotely and provided virtual engagement opportunities such as Student Health Clinic, Counseling and Psychological Services, Victim Empowerment Program, Disability Resource Center, and Healthy Living Program. If you need assistance, please call for an appointment.

    For a Telehealth appointment please call 305-348-8385 for MMC and 305-919-560 for BBC. For the safety and welfare of all, please call ahead.

    The on-campus pharmacy is also open. Please call 305-348-0276 to refill or transfer your prescription.

    Athletics fee: Even though all athletic programs have been suspended temporarily in accordance with NCAA rules, there are significant fixed costs associated with the maintenance of our sports facilities. At FIU we typically do not have athletic events during the summer but want our fields and courts to be ready for students as soon as we resume campus activities.

    Activity fee: This fee supports the Graham and Wolfe centers, and Wellness and Recreation Centers and funds student organizations, campus life and helps pay costs that the university is required to pay even though students are learning remotely. During this time, programing such as virtual fitness classes, Life Skills Series, Club Fair, Greek Information Sessions and special speakers are facilitated through this fee.

    Materials and Supplies/Equipment Use fees: Fees for course materials and supplies and equipment usage are not being charged.

    Revenue Shortfall

    While some university expenses may be lower while we are learning and working from home, revenues that are used to keep fees low -- facility rentals, food sales and other activities – have disappeared. Reduced revenues and additional expenses associated with COVID-19 are expected to create a shortfall greater than the $19 million FIU is set to receive in CARES Act funding. We must find ways to strike a balance in this new normal.

Refunds

  • Is FIU giving any refunds because the campuses are closed?

    Yes. The university is giving refunds for housing, meal plans and commencement tickets:

    Housing: All Housing residents have already been informed of the amount of their credit based on a prorated calculation from when they moved out of their dorm. That credit will be applied to each student’s account by April 10th. Here are the particulars: Students whose accounts are paid in full will receive a refund unless they received certain scholarships which are non-refundable. The FIU Office of Scholarships will send these students a separate communication about how their scholarships will be adjusted if applicable. Students whose accounts have a balance with the university will see the credit applied to those outstanding balances. Any remaining credit will be refunded to the student.

    Students eligible for a refund will receive it through the direct deposit account listed on their myFIU account. If you are not signed up for direct deposit, a check will be mailed to your valid U.S. address on file.

    If you were approved to stay on campus, you were approved because you did not have a safe place to return to. If your situation changes and you now have a safe place to go, we will review your case to determine your credit.

    If you have any questions, please do not hesitate to send an email to housing@fiu.edu

    Meal Plan: Prorated refunds are being processed for students who stopped using their meal plan after the remote learning period started. Detailed information on how the refunds will be determined is available at ShopFIU. Refunds should be reflected in students’ accounts by April 20.

    For questions regarding your meal plan refund, please e-mail shop@FIU.edu and type “Meal Plan Refund” in the subject line.

    Commencement tickets: Graduating seniors who purchased tickets to spring commencement can expect a refund by April 10. If you purchased tickets and haven’t received your refund by that date, please reach out to Ahiza Fernandez at abeers01@fiu.edu. Information on virtual commencement will be available soon.

  • Will I get a credit for my meal plan if I left campus?

    Yes. Prorated refunds are being processed for students who stopped using their meal plan after the remote learning period started. Detailed information on how the refunds will be determined is available at ShopFIU. Refunds should be reflected in students’ accounts by April 20.

    For questions regarding your meal plan refund, please e-mail shop@FIU.edu and type “Meal Plan Refund” in the subject line.

Admissions

  • Are there any changes to the admissions process I should know about?

    Please visit the Admissions website for a comprehensive FAQ designed to answer all your admissions questions.

  • How is orientation being handled?

    Undergraduate students: Undergraduate orientations (freshmen and transfer students) scheduled through August 20, 2020 will be remote, one-day sessions. Information about the undergraduate orientation process for summer can be found at orientation.fiu.edu.

    Students who already signed up for on-campus orientation have received emails with updated details. For questions about undergraduate orientation, contact Orientation and Family Programs via LiveChat, from 8am-5pm, Monday-Friday, for the fastest  assistance or by email at orient@fiu.edu.

    Graduate students: The University Graduate School also has online orientation for Summer 2020 newly admitted students. This orientation will be available on Canvas starting May 11. Additional information on how to access orientation will be provided to students in the coming weeks. For questions about graduate orientation, contact Claudia Balzan.

Academics

  • What is happening with Summer B and Fall 2020 classes?

    To ensure that students are able to continue making academic progress, all fully online classes in Summer B, beginning on June 22, will continue as previously scheduled while Summer B face-to-face lecture classes and labs will be offered remotely.

    A limited number of workshops for in-person labs may be offered in Summer B if “Safer at Home” orders are lifted, and appropriate social distancing guidelines allow them to be operated safely. If operationalized, additional information on these special offerings will be provided in late June.

    Decisions on Fall 2020 classes will be made in the coming weeks.

  • Are labs cancelled?

    A limited number of workshops for in-person labs may be offered in Summer B if “Safer at Home” orders are lifted, and appropriate social distancing guidelines allow them to be operated safely. If operationalized, additional information on these special offerings will be provided in late June.

  • All my face-to-face classes are now being taught remotely because of the COVID- 19 pandemic. Is there a difference between my remote courses and online courses?

    Yes, there is a substantial difference between remote courses and online courses.

    Remote courses: Courses utilizing remote instruction were originally designed to be taught in face-to-face or hybrid environments. These courses have been redesigned temporarily for the Spring 2020 and Summer A and C 2020 semesters to be able to allow students to continue their studies without the need to come to campus. Many of these remote classes may still have students and faculty meeting together virtually at specific times (synchronously). Faculty have implemented multiple solutions to meet the immediate teaching needs of remotely communicating with students and delivering course content, assignments and announcements. Some of the technology being utilized include Zoom, Canvas, email, social apps and other technology tools. We want to ensure our learner community that they are still receiving a high-quality FIU education. That has not changed with the added challenge of having to replace on-campus meetings with “remote” options. To access any support related to your course delivery, many resources and trainings are made available to you at canvas.fiu.edu.

    Online courses: In contrast, online courses/programs are designed and developed over a several month period and updated on a regular basis, specifically to be offered fully online. Faculty designing online courses leverage dedicated online instructional designers and educational technologies reserved for fully online courses. These resources for both communication and multimedia production add richness and interaction to the delivery of fully online courses and programs which are designed from the beginning to be offered in an asynchronous environment (no expectation of everyone meeting at the same time).

  • How does my class being taught remotely benefit me?

    The transition to a remote working/learning environment has allowed students to complete their courses and continue to progress toward graduation while supporting the safety and well-being of the FIU community.

  • FIU is using Honorlock or other online proctoring services in my remote courses. I’m worried about my privacy while using these services. Do I have other options?

    When the university transitioned to remote learning in mid-March, it entered into an agreement with Honorlock to provide our instructor/student community with an online proctoring solution, with no direct additional cost to the student. Honorlock provides services that facilitate remotely proctored exams. There are several reputable online proctoring companies, including Honorlock, that monitor the test-taker to ensure the academic integrity of exams.

    Honorlock publishes a Student Privacy Statement that explains how the technology works and what it is capable and not capable of doing. While online proctoring may be new to most and uncomfortable to some, it is a viable solution that supports the continuity of our academic enterprise and preserves academic integrity for the remainder of the Spring Term and for Summer A/C Terms. Additional guides and resources on Honorlock are found on the canvas.fiu.edu website in the Remote Proctoring area for students.

  • I’m struggling making the transition to online learning. Where can I get help?

    Tutors in the Center for Academic Success (CfAS) have transitioned to remote operations. Tutors are available for online tutoring sessions through Zoom.

    For general information about how to get started with remote learning, check out the Student section of the Canvas Help Center.

    Individual Appointments 

    The following procedures are for individual appointments ONLY.

    • Email  cfas@fiu.edu with the following information
      • Name, Panther ID, email,  course, and desired date and time
      • Please include 2-3 other appointment options in case the day and time is already scheduled
    • An email confirmation will be sent with the tutoring session information and the tutor’s Zoom Personal Link ID.
    • On the day of your session, go to  fiu.zoom.us
    • Sign in with your  FIU student credentials
    • Select “Join A Meeting”
    • Enter Meeting ID or Personal Link ID


    TLC Workshops

    TLC workshops are being conducted through ZOOM. The following procedures are for TLC workshops ONLY.

    • Your TLC facilitator will email you the Meeting ID for the session.
    • Go to  fiu.zoom.us
    • Sign in with your FIU student credentials
    • Select “Join A Meeting”
    • Enter Meeting ID or Personal Link ID

    Tutors are strongly encouraging students to use a laptop or desktop computer since mobile devices do not include all features provided by Zoom.

  • Do I need to come to campus for class?

    Summers A, B and C will be remote and online only.

    Dual enrollment students should follow the same protocol as FIU students and participate in remote learning through the end of the spring semester as well as Summer A and C. Decisions regarding Summer B will be made at a later time.

    BBC’s MAST Academy, following the Miami-Dade County Public Schools calendar, are closed until further notice.

  • My professor said I have to come to class. What do I do?

    All faculty are working toward remote instruction for Summers A, B and C. Please check your email as well as your message board for individual course instruction.

  • I do not have reliable internet access at home. What do I do?

    The following internet service providers are enabling free or easier access for remote learners around the country:

    Spectrum: Offering free internet for 60 days.

    Comcast: Xfinity WiFi hotspots across the country are available for free to anyone who needs them, including non-Xfinity internet subscribers. Search the map of Xfinity WiFi hotspots. Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser. Learn more about Comcast’s response to the coronavirus pandemic.

    AT&T: Beginning March 13th and lasting for a period of 60 days, AT&T is keeping its WiFi hotspots open and free to any American who needs them. Click here to learn more.

    T-Mobile and Metro by T-Mobile: Current T-Mobile and Metro by T-Mobile customers who have plans with data will automatically receive unlimited smartphone data for 60 days beginning March 13th (excluding roaming). No action required on the part of the current customers.

  • How can I return my rental books without going to campus?

    If you need to return your rentals, you can do so by printing your free UPS shipping label.

    You’ll need your order number and bookstore account email address. You should have received an email with your order number via email when you made the rental transaction whether in store or online. One free shipping label per rental order/transaction will be provided, so if you rented three books on one order/transaction, you would need to send all three back at the same time to take advantage of the free UPS shipping.

    There will be free shipping for the foreseeable future on all domestic returns (no free shipping on international returns)

    For additional assistance, please email fiubook@fiu.edu.

Housing

  • I was unable to gather my belongings before the March 22 deadline. What do I do now?

    We understand that some students will not be able to pick up their belongings for various reasons. We will work with you, but the rooms must be vacated by June 1 so that we can prepare them for fall occupancy. There are several options available to you listed below:

     

    Option 1

    Notify us via email at housing@fiu.edu  of a date between May 16 and May 30 that you will be able to make it back to campus to retrieve your belongings. We will keep your belongings in your room until you are able to pick them up. Masks must be worn at all times by you and any people assisting with your move. You may only have 2 people assist with your move.

    Option 2

    Sign up on your housing portal to have a company pack and ship your belongings. Keep us informed of the date so that we can ensure the company has access to your room. The date range should be between May 2, 2020, and May 30, 2020. You may choose a company of your choice or use the company listed below:

    TSI Shipping

    Option 3

    Sign up on your housing portal to have the university pack your belongings and store them until your arrival back to campus in the fall.

    We are working remotely. Should you have any questions or concerns, please reach out by emailing housing@fiu.edu.

  • Are residents who are still in the dorms allowed to have guests visit?

    No.

  • What happens if a housing student tests positive for COVID-19?

    A housing student who tests positive for COVID-19 is relocated to an designated isolation room in our University Apartments. The student will remain there as they recover unless they need to be taken to the hospital for additional treatment and support. All high touch and common areas in the building where the student lived will be decontaminated. Roommates directly exposed will be asked to move into a separate quarantine space in University Apartments. Students in isolation or quarantine will have meals delivered to them if needed. Once the student with COVID-19 has no symptoms and has two negative tests for covid-19 they will be allowed to return to their original assignment. Students who are in quarantine are allowed to return after 14 days if they do not develop symptoms. Housing & Residential Life staff will remain in contact with all students involved to support them.

  • What if I think you have the wrong date for when I checked out or left campus?

    MMC residents: Email housing@fiu.edu and we will review your case.

    BBC residents: Email info@bayviewfiu.com and we will review your case.

  • How can I get my mail forwarded?

    To have your postal mail forwarded, please visit the housing portal at my.fiu.edu and click the “submit forwarding address” link.

General

  • I have permission to be on campus. Are there any special rules I need to follow?

    Anyone permitted on campus – including students – must observe physical distancing and wear a facial covering when there is a possibility of not being at least six feet away from another person, per Miami-Dade County Emergency Order 20-20. Furthermore, all individuals permitted on campus are required to wear a facial covering in the presence of others and in public settings such as hallways, restrooms, stairwells and elevators. These measures are crucial to help prevent the spread of the virus. It is not necessary to wear a facial covering when working alone in a lab or office.

    Students, faculty and staff who do not adhere to these requirements will be subject to appropriate discipline.

    This is a dynamic situation; it is important that you continue to stay alert to updates on this website.

  • What’s happening with commencement?

    A decision concerning summer commencement will be announced soon.

    Please make sure to check the commencement website for updates. 

  • What is the status of summer internships?

    Employers are assessing their internship needs for summer and fall. Students who have received offers for the summer are encouraged to contact their recruiter. In many instances, employers are offering virtual internships. Students also should consider micro-internships. These are short-term, paid professional projects that provide opportunities to gain experience.

    For the time being, the university recommends that students do not relocate for summer internships. The FIU in Washington D.C. team is supporting students in obtaining virtual Summer 2020 internship opportunities and in-person internship opportunities for the Fall 2020 semester and beyond. For questions about internships in Washington D.C., please contact Eric Feldman.

    FIU students can seek assistance with their professional development by logging into FIU’s job platform for students and alumni. The platform offers meetings with a career coach, virtual workshops and networking events with employers.

  • Are the student food pantries at MMC and BBC still open?

    The FIU student food pantries are still available.

    In lieu of the weekly 10-pound food allowance, students can receive pre-made bags containing both an assortment of food and non-perishable items, while supplies last at the following distribution locations during the following hours:

    Modesto A. Maidique Campus Pantry
    GC Main Office (GC 1210)

    Monday through Friday, noon – 5 p.m. Phone: 305-348-6995 or 305-348-3204

    Biscayne Bay Campus Pantry
    WUC Panther Square- Information desk

    Monday through Friday, 10 a.m. to 2 p.m. Phone: 305-919-5360

  • Do student employees need to report to work?

    Student employees who work on campus must check with their supervisor about remote work arrangements.

  • Are the Counseling & Psychological Services/Victim Empowerment Program still seeing students?

    CAPS/VEP is currently operating remotely. Scheduled appointments will be held over the phone or by videoconference (through a HIPAA-compliant platform). If you would to schedule an appointment, please call 305-348-2277 and leave a message for a call back.

    If you are in need of immediate services, please call our 24-Hour hotline 305-348-2277 (CAPS) to speak with a licensed clinician.

  • What can I expect if I go to FIU Student Health with respiratory symptoms?

    If you are feeling ill, it’s important that you see a doctor right away. Whether you want to see a doctor at FIU Student Health or your own personal physician, please call ahead and let the doctor’s office know the symptoms you are having. Be sure to stay away from others, cover your cough and wash your hands frequently.

    As soon as possible, make notes about where you have been in the past two weeks and the people you have been in contact with. Should you be diagnosed with coronavirus, doctors will need these notes to trace the virus and help keep others healthy.

    If you chose to go to an FIU Health facility, you will be evaluated and possibly tested for the regular flu. If the doctor determines that further testing is needed, you will be tested for the coronavirus. If you are tested for coronavirus, you can expect to get results back in a 24 to 48 hours.

    If you have been tested, you will be quarantined at home. If you test positive for coronavirus you will need to self-quarantine for 14 days. If you don’t, you still would want to stay away from others until you feel better.

  • Who needs to self-quarantine?

    Students need to self-quarantine if they have been directly exposed to someone who either has tested positive for COVID-19 or to someone who has been in close contact with someone who has tested positive for COVID-19.

    Self-quarantine is effective 14 days from the following:

    1. The day a physician advised you to self-quarantine in accordance with CDC guidelines

    2. The day you were tested for COVID-19

    In addition, Florida Governor Ron DeSantis has mandated a 14-day self-quarantine for travelers arriving to Florida from New York, New Jersey and Connecticut. If you fall into this category, your self-quarantine begins on the day you landed in Miami.

    Students who are showing symptoms of COVID-19 or test positive for COVID-19 need to self-isolate.

    You do not need to self-quarantine if you are showing regular cold symptoms.

    • While in Self-Quarantine:

      • You are expected to remain at home and avoid contact with others for a period of 14 days, even if no symptoms of illness are present.

      • You must monitor and record your temperature twice a day.

    If you start to have symptoms of respiratory illness or fever, you should call your doctor to explain the situation before going to your doctor’s office, emergency room or hospital.

    Students with concerns may contact FIU Student Health Services at 305-348-2401.

    If you’re a student living off campus: You should quarantine at home with your family.

    If you’re a student living on campus: You should quarantine at your off-campus home with your family.

    If you are a student living on campus who can’t quarantine off campus: You must contact the front desk of your residence hall before arriving to campus so staff can assist you in setting up a place to quarantine on campus.

    Here are the front desk numbers:

    • University Apartments
      305-348-1050

    • University Towers
      305-348-3836

    • Lakeview Hall North
      305-348-1176

    • Lakeview Hall South
      305-348-1171

    • Parkview Hall
      305-348-7635

    • Everglades Hall
      305-348-1328

    • Panther Hall
      305-348-3982

Medical Students

  • Do I report to my clinical rotation?

    The Herbert Wertheim College of Medicine is committed to following the best practices for ensuring your welfare, for your education and for the community. The emergence of COVID-19 has challenged healthcare practice world-wide, and there is a need for flexibility in adjusting to the emerging needs of our clinical affiliates/partners. At same time, our highest priority is to mitigate any risk to your health within the various educational settings. To that effect, we are adhering to the Association of American Medical College’s (AAMC) recommendations:

    “...it may be advisable, in the interest of student safety, to limit student direct care of known or suspected cases of COVID-19 infection until better epidemiologic data are available. We suggest that, other than limiting direct care of COVID-19 patients, clinical students continue their roles as part of the care team.”  (AAMC)

    Participation in real-time patient care, including moment-to-moment clinical decision-making within a real-life clinical setting, is absolutely fundamental to one’s training as a physician. The unwavering devotion to the care of the patient is the principal duty of a physician and of the entire healthcare team, and the ability to personally experience this tenet is a key aspect of the education of soon-to-be doctors. The COVID-19 pandemic is an evolving situation, and, continuously, we are closely monitoring recommendations and best practices that reflect the specific circumstances in Miami-Dade County. For now, all Period 3 and 4 students are expected to continue to report to their assigned clinical duties, as scheduled. Please remember that you should not be caring for patients suspected of or confirmed to have COVID-19. 

    *Only our 3rd and 4th year students (i.e., “Period 3” and “Period 4” students, respectively) perform clinical clerkships, rotations or electives. First and second year students are not involved in the clinical care of patients. We are  in close communication with our affiliate hospitals and are following their guidelines as well.

  • Who can I contact if I have concerns in a clinical setting?

    You can contact Dr. Sarah Stumbar, Assistant Dean for Clinical Education, at setting-sstumbar@fiu.edu.

  • Are Osler Friday’s cancelled? Didactics?

    Osler Friday has been moved to remote learning, as will didactics on 3/20/20. More information will be forthcoming.


Faculty & Staff


Visit COVID-19: HR Information for more FAQs.

  • Do FIU employees need to report to work?

    For the safety and well-being of the FIU community, the university is still operating in a remote working/learning environment through at least July 6, 2020. FIU leaders are working on a plan to repopulate the FIU campuses in phases with the health and safety of the university community remaining our top priority.

    Anyone permitted on campus – including faculty – must observe physical distancing and wear a facial covering when there is a possibility of not being at least six feet away from another person, per Miami-Dade County Emergency Order 20-20. Furthermore, all individuals permitted on campus are required to wear a facial covering in the presence of others and in public settings such as hallways, restrooms, stairwells and elevators. These measures are crucial to help prevent the spread of the virus. It is not necessary to wear a facial covering when working alone in a lab or office.

    Faculty, staff and students who do not adhere to these requirements will be subject to appropriate discipline.

    This is a dynamic situation; it is important that you continue to stay alert to updates on this website. For more specific information about working in a remote environment, visit: COVID-19: HR Information.

  • I’m doing a lot of videoconferencing on Zoom. Is there anything I need to watch out for?

    The Division of Information Technology shared these tips on how to avoid security issues while using Zoom.

  • What can I expect if I go to FIU Health with respiratory symptoms?

    If you are feeling ill, it’s important that you see a doctor right away. Whether you want to see a doctor at FIU Health or your own personal physician, please call ahead and let the doctor’s office know the symptoms you are having. Be sure to stay away from others, cover your cough and wash your hands frequently.

    As soon as possible, make notes about where you have been in the past two weeks and the people you have been in contact with. Should you be diagnosed with coronavirus, doctors will need these notes to trace the virus and help keep others healthy.

    If you chose to go to an FIU Health facility, you will be evaluated and possibly tested for the regular flu. If the doctor determines that further testing is needed, you will be tested for the coronavirus. If you are tested for coronavirus, you can expect to get results back in a 24 to 48 hours.

    If you have been tested, you will be quarantined at home. If you test positive for coronavirus you will need to self-quarantine for 14 days. If you don’t, you still would want to stay away from others until you feel better.

  • I teach a class. How do I convert a face-to-face course to remote instruction?

    Converting a previously face-to-face course to remote instruction will require appropriately adjusting your syllabus. You should communicate with your students immediately and continuously to let them know what is expected going forward. FIU has the resources in place to assist with modifying your course delivery method. Resources are available at canvas.fiu.edu/coronavirus.

    Now is the time for all faculty to work with online resources and professional support available at FIU so as to meet the teaching and learning needs of students. Effective remote learning assignments, technological tools, Canvas, Zoom, etc., are available to all faculty.

    Course Continuity Resources

    A multi-disciplinary team – FIU Online, Media Technology Services, and Center for the Advancement of Teaching – are working seamlessly to help those who need and/or want additional support in utilizing the technological tools that will support you during this time of remote instruction.  Resources are available at  canvas.fiu.edu/coronavirus

    For support with Canvas, please visit the FIU Canvas Help Center at  canvas.fiu.edu/support or call 305-348-3630 for 24/7 phone support. You may also contact the Academic Continuity workgroup by emailing acadcont@fiu.edu.

    The Faculty Resource Centers at both MMC (GL 150) and BBC (ACI – 148) are available for walk-in support. The BBC center is open Mon.–Fri., 8 a.m. to 5 p.m. The MMC center has extended hours Mon.–Fri., 8 a.m. to 8 p.m. Training opportunities for faculty in Canvas, Zoom and other technology tools can be found  canvas.fiu.edu/training/faculty

    Your academic unit leadership and dean’s designee (listed below) is available to work with you to document your course continuity plan and report back to university leadership and the academic continuity team. You may also reach out to her/him directly to receive support and guidance.  

    Academic Affairs Point of Contact

    CARTA
    CASE
    COB
    CEC
    CNHS
    PHSW
    Honors
    SHTM
    SIPA
    Law
    COM
    ORED
    Libraries

    Immediate next steps for faculty

    In accordance with the  Canvas Usage Initiative, all face-to-face courses have an existing corresponding Canvas course shell. To access your course, you need to navigate to canvas.fiu.edu. Here is a checklist of items to help you keep teaching.

    Initial Setup
    For ActionResources & Solutions

    Verify that you are able to access your course(s) by logging into our university’s learning management system, Canvas.

    Go to Canvas.fiu.edu and click on the “Login” button to be taken to the Canvas Login page. Log in with your FIU Username (example: jdoe) and Password.

    Provide the course syllabus in Canvas. Plan on first updating and then uploading your syllabus document or develop one in the Syllabus Tool in Canvas.

    Learn How to Add a Syllabus to your Course.

    Ensure that you know where to locate readily available Canvas Help resources.

    Go to Canvas.fiu.edu to familiarize yourself with the “How To” guides

    Key items to consider in your course continuity plan

    Ongoing Maintenance
    For ActionResources & Solutions

    Making plans for communicating with students fully online

    Canvas Announcements
    Canvas Discussions
    FIU E-Mail

    Possible adjustments to assignments and assessments

    Canvas Assignments

    Consider what course materials you will need to create, curate or update in order to teach remotely.

    Canvas.fiu.edu
    FIU Libraries
    Linkedin Learning
    NBC Learn

    Identify options for holding class and office hours virtually.

    Zoom
    Canvas Conferences

    Think about how your methods for evaluating student learning will be moved to a digital space.

    Canvas Quizzes

  • How can I best prepare to ensure as little disruption as possible to my research and lab work?

    For a comprehensive guide, visit: Resources for FIU Research Community

  • Can I access my office or lab?

    In an effort to assure that university buildings and facilities not in use remain secure, FIU will transition to a schedule similar to our holiday closure schedule effective Wednesday, March 24,th at 8 a.m. All general-purpose classrooms have already been secured.

    All faculty and staff who currently have card access to their respective building(s) will continue to have access during the closures. If there should be a need to add an employee who must access their area but does not currently have access, a memorandum listing the name of the employee(s) and corresponding Panther ID will need to be submitted by the unit/area vice president to Leo Caraballo in Key Control at learabal@fiu.edu and copy to Associate Vice President John Cal at jcal@fiu.edu for appropriate processing.

    Individuals who have been granted access to laboratories through the approval process by ORED will continue have access to the labs, however, access may be limited to the building. Should you not have access to the building (i.e., entrance doors) please contact ORED at Luis.Salas@fiu.edu and copy Stephanie Mitjans at Stephanie.Mitjans@fiu.edu. ORED will grant the necessary access.

    If you should have any questions pertaining to access or are having trouble accessing your building or unit, please contact Key Control at 305-348-4677/4553 or Facilities Work Management at 305-348-4600.

  • Who needs to self-quarantine?

    Self-quarantine protocol continues to be in place for faculty and staff who have been directly exposed to someone who either has tested positive for COVID-19 or to someone who has been in close contact with someone who has tested positive for COVID-19.

    Self-quarantine is effective 14 days from the following:

    1. The day a physician advised you to self-quarantine in accordance with CDC guidelines

    2. The day you were tested for COVID-19

    In addition, Florida Governor Ron DeSantis has mandated a 14-day self-quarantine for travelers arriving to Florida from New York, New Jersey and Connecticut. If you fall into this category, your self quarantine begins on the day you landed in Miami.

    Self-isolation requirements are also in place for employees who are showing symptoms of COVID-19 or test positive for COVID-19. 

    Self-quarantining is not mandatory if you are showing regular cold symptoms. In these cases, regular Sick Leave provisions prevail.

    If your position requires physical presence on campus but you are considered part of a vulnerable population (e.g. immune deficiency, pregnant, etc.), you may request a remote work arrangement upon the approval of your supervisor. Please note that medical confirmation of your condition must be provided. Other work that can be performed remotely should be assigned as feasible. If remote work is not feasible, you may be allowed to use leave with coordinated approval of your supervisor and the Division of Human Resources.

    • While in Self-Quarantine:

      • Ensure that a Leave of Absence (LOA) form has been completed (the LOA form may be completed by the employee, the HR Liaison or the immediate supervisor)

      • You are expected to remain at home and avoid contact with others for a period of 14 days, even if no symptoms of illness are present.

      • You must monitor and record your temperature twice a day.

        • If you have had no symptoms after 14 days, a medical clearance form is no longer required, however, you must complete an attestation (provided by hrleaves@fiu.edu) to be signed and returned.

        • If you start to have symptoms of respiratory illness or fever, you should call your doctor to explain the situation before going to your doctor’s office, emergency room or hospital. The Medical Clearance form must be filled out by your medical provider and sent to hrleaves@fiu.edu once you have been cleared to return to work.

      • After completion of the self-quarantine period, you will transition to the FIU work protocol. Currently, remote work is expected to be in place until at least April 4th.

Can't find what you're looking for? Visit COVID-19: HR Information for more FAQs.


Prevention & Containment


  • How do I report a potential or confirmed case of COVID-19?

    Because most of our university operations have been remote for more than two weeks, most confirmed cases of COVID-19 among members of the university do not present a risk to other members of the community. However, in an abundance of caution, we are still attempting to keep track of any FIU students, faculty or staff who might need our support as they fight this disease. Please review updated procedures that have been put in place to facilitate the sharing of information while observing federal and state privacy laws.

  • Is FIU offering COVID-19 testing?

    On April 7th, FIU partnered with Miami-Dade County, the Florida Department of Health, and the Miami-Dade County Fair & Exposition to open a COVID-19 drive-thru testing site.

    Testing takes place from 9 a.m. to 3 p.m. seven days a week by appointment only. The entrance to the site is located on S.W. 107th Avenue and 20th Street.

    Appointments must be made by calling 305-499-8767. The call center opens at 9 a.m. and takes appointments for the following day until all 300 slots are filled. To qualify for testing, a person must be at least 12 years old.

  • Is FIU quarantining students?

    FIU has put in place a protocol that requires members of the FIU community who have arrived recently from certain countries or have been in close contact with people who have arrived from those countries to self-quarantine – even if they do not have symptoms of illness. This protocol follows the guidance of the CDC and is out of an abundance of caution. At this time, there are several members of the university community who fall in this category and are quarantining at their residences. Others – students, faculty and staff -- have completed their quarantine and received medical clearance. None of these individuals have been ill.

  • Are there any precautions I can take to stay healthy?

    Yes. This is the time to redouble your hand hygiene efforts, observe good coughing etiquette and keep your distance from anyone who is ill (at least 6 feet).

    For more details on how you can help prevent the spread of disease, please review these tips from the CDC. If you haven’t already, please get a flu shot. It will not protect you from coronavirus, but it will help keep you from getting sick with the flu.

    If you are sick, please stay home and consult a medical professional. DO NOT show up at a medical facility for treatment without calling ahead first and advising the office of your symptoms if you have fever, coughing and shortness of breath.

    Students with concerns may call FIU Student Health Services at 305-348-2401.

    Faculty, staff and other members of the community may contact FIU Health at 305-348-3627 (DOCS).

  • Is there anything else I should be doing?

    Because coronavirus is a pandemic, your preparations should include contingencies and supplies you and your family will need should you have to quarantine at home for a minimum of 14 days. Make sure you have enough food and medication for every member of your family, including pets.

    The most important step every member of the FIU community can take right now is to stay informed and make sure that all friends, family and colleagues are aware and following the guidelines outlined by the CDC and related FIU protocols.

    FIU will continue monitoring the development of the coronavirus situation and keep the university community informed as necessary.

  • What does it mean to self-quarantine?

    Self-quarantine means you should stay in your place of residence, take your temperature twice a day (both the Student Medical Clearance Form and faculty/staff Fitness-For-Duty Certification forms have temperature logs to make it more easy to monitor your temperature) and not go out until the quarantine period of 14 days is over. Should your temperature rise during your quarantine, please consult your doctor. Do not show up at an urgent care facility, hospital emergency room or doctor’s office unannounced – be sure to call first to let them know you have been in quarantine.

    Any home being considered for self-quarantine should follow these minimum standards: 

    • Accommodations
      • Ability to provide a separate bedroom for the person in self-quarantine
      • One bathroom designated for use by the person in self-quarantine
    • Actions and resources for the self-quarantined person
      • Do not go to work, school or public areas, and do not use public transportation, ride-apps (e.g. Uber)  or taxis.
      • Separate yourself from other people in your home.
      • Take and document your temperature twice a day (A.M. and P.M.)
        • If you develop a fever and/or flu-like symptoms, call your health care provider and explain your contact history and your signs and symptoms (include temperature readings).
        • Other symptoms and signs to look for include: coughing, shortness of breath, chills, body aches, sore throat, headache, diarrhea, nausea/vomiting and runny nose.
      • Obtain food and necessary items using an internet provider/delivery service or from others in the household – do not go out and about into society.
      • Stay 6 feet away from other family members inside the home.
      • Avoid sharing household items: You should not share dishes, drinking glasses, cups, eating utensils, towels, bedding or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water.
      • Wash laundry thoroughly. In general, wash and dry with the warmest temperatures recommended on the clothing label.
      • Practice hand and respiratory hygiene.
      • Work/study from home using modern technology.

    At the end of the quarantine, if you are free of symptoms and have followed quarantine procedures, you must make an appointment with your doctor or FIU Student Health (for students) or FIU Health (for faculty/staff). In all instances, please be sure to call ahead and let the office know you have been in quarantine. 

    Students: Students with concerns may contact FIU Student Health Services at 305-348-2401.

    Faculty and Staff: The Fitness-for-Duty Certification form must be filled out by your medical provider and submitted to Human Resources (PC 224 at MMC or HL 322 at BBC). Faculty and staff who have questions can call the Division of Human Resources at 305-348-2181 (MMC) or 305-919-5545 (BBC).
  • What can I expect if I go to FIU Health with respiratory symptoms?

    If you are feeling ill, it’s important that you see a doctor right away. Whether you want to see a doctor at FIU Health or your own personal physician, please call ahead and let the doctor’s office know the symptoms you are having. Be sure to stay away from others, cover your cough and wash your hands frequently.

    As soon as possible, make notes about where you have been in the past two weeks and the people you have been in contact with. Should you be diagnosed with coronavirus, doctors will need these notes to trace the virus and help keep others healthy.

    If you chose to go to an FIU Health facility, you will be evaluated and possibly tested for the regular flu. If the doctor determines that further testing is needed, you will be tested for the coronavirus. If you are tested for coronavirus, you can expect to get results back in a 24 to 48 hours.

    If you have been tested, you will be quarantined at home. If you test positive for coronavirus you will need to self-quarantine for 14 days. If you don’t, you still would want to stay away from others until you feel better.


Travel


Study Abroad

  • What is the status of the university’s study abroad programs?

    All study abroad programs for Spring  and Summer 2020 have been suspended. This restriction is out of an abundance of caution and to give students the ability to plan and complete their academic requirements toward a timely graduation through alternate means.

    The Office of Education Abroad will work with students and program directors on repatriation and program cancellations. In recognition of potential financial hardship caused by travel cancellations, students are asked to report specific financial losses to the Office of Education Abroad.

    For additional questions regarding student travel and/or study abroad programs, please contact International Travel Committee Chair Alejandra Parra at Alejandra.parra@fiu.edu.