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Frequently Asked Questions


General Operations/Closures


  • Have any cases of coronavirus been reported at FIU?

    The university informed the FIU community April 1 that a university employee recently tested positive for COVID-19. The Academic Health Center Building Four (AHC4) at MMC, where the employee has been, has been closed temporarily for decontamination of some areas. The few members of the staff who could have come into contact with this person have been notified and are in self-quarantine.

    Additionally, FIU was notified on March 24th that a student tested positive for the coronavirus. The student informed the university that the only time the student was on campus at the Law Library was March 7. Based on the fact that 17 days had passed since the student was on campus, it is unlikely that other members of the university community were exposed. The student was tested off campus and self-reported results to the student’s dean.

    A member of the staff that tested positive for the coronavirus earlier in March (as reported previously) is recovering well at home. Based on the history of the employee, it is likely a travel-related case and the employee has not been back to campus since returning from the trip. As such, there is no indication, thus far, that the FIU community has been exposed by this individual.

    Because most of our university operations have been remote for weeks, most confirmed cases of COVID-19 among members of the community do not present a risk to other members of the FIU community. However, in an abundance of caution, we are still attempting to keep track of any members of the community who might need our support as they fight this disease. Please review updated procedures that have been put in place to facilitate the sharing of information in a way that observes federal and state privacy laws.

  • Is FIU open?

    For the safety and well-being of the FIU community, the university has transitioned to a remote working/learning environment.

    In addition to spring classes being remote and online through the end of the semester, university officials announced March 30th that Summer A and C will also be remote and online only. Decisions regarding Summer B will be made at a later time.

    Faculty and staff will be working remotely at least through Saturday, May 2nd.

    In an effort to practice social distancing, our campuses are open only to students, faculty and staff with urgent need to access study or work material, to students who have stayed in student housing and to those who are providing basic services to them. Otherwise, the campuses, including all student housing, remains closed to visitors.

    In an effort to assure that university buildings and facilities not in use remain secure, FIU will transition to a schedule similar to our holiday closure schedule effective Wednesday, March 24,th at 8 a.m. All general-purpose classrooms have already been secured.

    Read more details for Faculty and staff.

    FIU Libraries: All libraries are closed to the public until further notice but online services remain. The library has created a Library Services page that is updated frequently with the latest information about new, expanded options for ebooks, ejournals and other teaching materials.

    Live WebChat reference service hours have been expanded to 8 a.m.-10 p.m. Monday through Thursday and 8 a.m.-8 p.m. Friday through Sunday. Reference service is also available via phone, email and IM.   

    Additional important information for students & faculty: 

    • Due dates will be extended to correspond to the period that the Libraries remain closed.
    • Students, faculty and staff will NOT be charged overdue fines for the duration of the closure.
    • Blocks in Student Financials due to past fines and fees will be removed temporarily to allow students to register for summer sessions.

    Recreation centers and pools: The recreation centers and pools on both campuses are closed until further notice.

    Limited food and retail options:  Limited food options will remain open on both campuses to serve on-campus residents who may not be able to go home and the limited number of faculty and staff who will remain on campus. For hours of operations, please visit  Shop FIU

    Wells Fargo: On-campus Wells Fargo is closed until further notice.

    College Optical: College Optical is open, but they will not be performing any eye examinations until after May 9th. They are open Monday - Friday from 10 a.m. to 3 p.m. processing orders for contacts and glasses. In addition, they are open to help with any adjustments or repairs. 

    All orders placed during this period will be shipped free of charge. If you would like to place an order, please call (305) 348 -8439. For additional questions or concerns, please send an email to collegeoptical@fiu.edu.

    FIU One Card: FIU’s One Card office is operating remotely until further notice. You can contact them at 305-348-2273 or e-mail them at onecard@fiu.edu. The staff will walk you through what is needed to obtain a new or duplicate ID card. Specific instructions on how to pick up your card will be explained by the One Card staff. E-mails will be checked and addressed Monday-Friday between 8:30 a.m. and 5 p.m. Withdrawal request form processing will proceed as usual since this is an online process.

    Should you have any questions or concerns, please do not hesitate to call 305-348-2273 or send an email to onecard@fiu.edu.

    FIU museums: The Frost Museum, The Wolfsonian-FIU and the Jewish Museum of Florida-FIU are closed to the public, including events, until further notice.

    Student Health Clinics and pharmacy: Student Health Clinics and the pharmacy are operating on a modified schedule until further notice – Monday to Friday, 8 a.m.-5 p.m. No walk-ins will be accepted at this time. Please call 305-348-8385 to schedule an appointment.

    Children’s Creative Learning Center: The Children’s Creative Learning Center follows the Miami-Dade County Public Schools calendar, so the center is closed until further notice.

    Dorms: Due to the pandemic, dorms are closed to all except a select group of students. For exceptions and move-out instructions, see the Housing section.

    Counseling & Psychological Services/Victim Empowerment Program: For hours and operation, see the Students/General section.

    Student food pantries: For hours and operation, see the Students/General section.

    FIU Panther TECH Scheduled Pick-up: If you have ordered any devices, accessories or have a completed repair from FIU Panther TECH, you can pick them up at the store’s loading dock between 8:30 a.m. and 3 p.m. We ask that you please call ahead to confirm that your purchases have arrived by calling us at 305.348.8324 or by emailing us at panthertech@fiu.edu. To learn more about picking up packages from FIU Panther TECH, visit panthertech.fiu.edu/specialpickup.

    Barnes and Noble: While the stores remain closed, remote support services are available for students and faculty:

    Free access to course materials via VitalSource Helps: This Barnes and Noble program is designed to support students and faculty who may have lost access to course materials due to the shift to remote learning.

    Free textbook rental return in United States: Barnes and Noble is providing free domestic shipping on all textbook rental returns through April 25.

    Sell your books back for cash: Barnes and Noble at FIU has partnered with MBS Textbook Exchange, the nation’s largest textbook wholesaler, to offer you the best prices for your used books. Shipping is free within the United States. If you would like to return your textbook rentals, see information provided above.

    Free domestic shipping on all online orders: FIU’s Barnes and Noble is ready to pack and ship anything from merchandise to books to gaming essentials. Shipping is free within the United States, and you can use your FIU Cash or Credit Card to order.

    For more information, please visit Shop FIU.

  • Will university events continue to take place?

    All on- and off-campus events are canceled through May 10.

    For more information on commencement see Students/General.

  • Are transportation services still running?

    Services for Panther Mover, Panther Express and CATS shuttle services have been discontinued until further notice. For more information, see Parking & Transportation.


Financial Assistance


  • I need help financially. What is FIU doing?

    FIU and its partners are working actively to lend a hand to those who need it:

    Students: To request emergency assistance, complete the aid request form and a representative will reach out to you to discuss your needs. Assistance offered through this process may also be in the form of referrals or non-financial assistance. Assistance is subject to availability of funds and student eligibility. 

    Faculty & Staff: The University Hardship Fund provides emergency financial assistance to faculty and staff who have exhausted other avenues for obtaining assistance. The fund is not a loan, rather it is a program available to assist eligible faculty and staff (full-time benefits-earning faculty or staff who have worked at FIU for at least 12 months). The fund is sponsored by the Tender Loving Care (TLC) Brigade and grants are coordinated through the Office of Employee Assistance.  

    University community: The University Credit Union (UCU) is offering two relief programs. Learn more about UCU’s $5,000 Pandemic Relief Loan. Learn more about the UCU Auto Refinance Offer.

    Current UCU members can complete the loan process electronically with DocuSign. Once complete, the funds will be deposited directly into your account.

    If you are not currently a member of UCU, you can still apply online for the Pandemic Relief Loan and, once approved, a UCU representative will contact you to complete the process.

    UCU’s branches are open by appointment only at the following locations:

    • FIU’s Blue Garage: 10975 SW 17th St, Miami, FL 33165
    • 13241 SW 136th St, Miami, FL 33186
    • 6250 SW 57th Ave, Miami, FL 33143

    Please call member services for more information at: 786-425-5000.

    Small businesses: The Florida Small Business Development Center at FIU, hosted by the College of Business, is working to support local small businesses. Consultants are available to offer confidential, no-cost advising to business owners impacted by COVID-19. Florida SBDC at FIU has also set up a special email list for businesses that would like to receive regular updates. To join, send email to sbdc@fiu.edu. The SBCD has two good webinars on disaster loans and business information and resources. Later this week, the Office of Governmental Relations is hosting a virtual session with the SBDC for staff of local, state and federal elected officials.

    Hospitality workers: FIU’s Chaplin School of Hospitality & Tourism Management is helping to put money into the hands of cooks, servers, dishwashers and other people at South Florida’s favorite restaurants and bars through a new partnership with the South Beach Wine & Food Festival®. The SOBEWFF® & FIU Chaplin School Hospitality Industry Relief Fund will provide immediate financial support to the employees of independently owned and operated restaurants and bars impacted by the COVID-19 pandemic in Miami-Dade, Broward, and Palm Beach counties.


Students


Refunds

  • Is FIU giving any refunds because the campuses are closed?

    Yes. The university is giving refunds for housing, meal plans and commencement tickets:

    Housing: All Housing residents have already been informed of the amount of their credit based on a prorated calculation from when they moved out of their dorm. That credit will be applied to each student’s account by April 10th. Here are the particulars: Students whose accounts are paid in full will receive a refund unless they received certain scholarships which are non-refundable. The FIU Office of Scholarships will send these students a separate communication about how their scholarships will be adjusted if applicable. Students whose accounts have a balance with the university will see the credit applied to those outstanding balances. Any remaining credit will be refunded to the student.

    Students eligible for a refund will receive it through the direct deposit account listed on their myFIU account. If you are not signed up for direct deposit, a check will be mailed to your valid U.S. address on file.

    If you were approved to stay on campus, you were approved because you did not have a safe place to return to. If your situation changes and you now have a safe place to go, we will review your case to determine your credit.

    If you have any questions, please do not hesitate to send an email to housing@fiu.edu

    Meal Plan: FIU is working on the process for issuing credits for meal plans. Students who purchased meal plans should watch their email for communication about credits for their meal plan.

    Commencement tickets: Graduating seniors who purchased tickets to spring commencement can expect a refund by April 10. If you purchased tickets and haven’t received your refund by that date, please reach out to Ahiza Fernandez at abeers01@fiu.edu. Information on virtual commencement will be available soon.

Admissions

Academics

  • I’m struggling making the transition to online learning. Where can I get help?

    Tutors in the Center for Academic Success (CfAS) have transitioned to remote operations. Tutors are available for online tutoring sessions through Zoom.

    Individual Appointments 

    The following procedures are for individual appointments ONLY.

    • Email  cfas@fiu.edu with the following information
      • Name, Panther ID, email,  course, and desired date and time
      • Please include 2-3 other appointment options in case the day and time is already scheduled
    • An email confirmation will be sent with the tutoring session information and the tutor’s Zoom Personal Link ID.
    • On the day of your session, go to  fiu.zoom.us
    • Sign in with your  FIU student credentials
    • Select “Join A Meeting”
    • Enter Meeting ID or Personal Link ID


    TLC Workshops

    TLC workshops are being conducted through ZOOM. The following procedures are for TLC workshops ONLY.

    • Your TLC facilitator will email you the Meeting ID for the session.
    • Go to  fiu.zoom.us
    • Sign in with your FIU student credentials
    • Select “Join A Meeting”
    • Enter Meeting ID or Personal Link ID

    Tutors are strongly encouraging students to use a laptop or desktop computer since mobile devices do not include all features provided by Zoom.

  • Will changes be made to the grading system this semester due to these extraordinary circumstances?

    The Faculty Senate approved changes to the grading system for the Spring 2020 semester. Students will be offered two additional grade options that will not be factored into their GPAs: a “Pass” and a “No Credit Earned”. To avoid unintended consequences, students must discuss these choices with their advisor. 

    To learn more, visit the comprehensive “Grades” section on the OneStop website.

  • Do I need to come to campus for class?

    In addition to spring classes being remote and online through the end of the semester, university officials announced March 30th that Summer A and C will also be remote and online only. Decisions regarding Summer B will be made at a later time.

    Dual enrollment students should follow the same protocol as FIU students and participate in remote learning through the end of the spring semester as well as Summer A and C. Decisions regarding Summer B will be made at a later time.

    BBC’s MAST Academy, following the Miami-Dade County Public Schools calendar, are closed until further notice.

  • My professor said I have to come to class. What do I do?

    At the time, that was probably the case, but as of late Wednesday, March 11th, the Governor of Florida directed all members of the State University System of Florida – including FIU – to cease face-to-face instruction.

    All faculty are working toward remote instruction through the end of the spring semester. Please check your email as well as your message board for individual course instruction.

  • Are labs cancelled?

    As of now labs are suspended through the end of the spring semester.

  • Is the last day to withdraw a class and receive a DR grade still March 16?

    FIU is lifting the deadline temporarily to withdraw from the Spring Term (Sessions B and C) with a DR grade. During this time, we encourage you to discuss any potential changes to your Spring enrollment with your advisor.

  • I do not have reliable internet access at home. What do I do?

    The following internet service providers are enabling free or easier access for remote learners around the country:

    Spectrum: Offering free internet for 60 days.

    Comcast: Xfinity WiFi hotspots across the country are available for free to anyone who needs them, including non-Xfinity internet subscribers. Search the map of Xfinity WiFi hotspots. Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser. Learn more about Comcast’s response to the coronavirus pandemic.

    AT&T: Beginning March 13th and lasting for a period of 60 days, AT&T is keeping its WiFi hotspots open and free to any American who needs them. Click here to learn more.

    T-Mobile and Metro by T-Mobile: Current T-Mobile and Metro by T-Mobile customers who have plans with data will automatically receive unlimited smartphone data for 60 days beginning March 13th (excluding roaming). No action required on the part of the current customers.

  • How can I return my rental books without going to campus?

    If you need to return your rentals, you can do so by printing your free UPS shipping label.

    You’ll need your order number and bookstore account email address. You should have received an email with your order number via email when you made the rental transaction whether in store or online. One free shipping label per rental order/transaction will be provided, so if you rented three books on one order/transaction, you would need to send all three back at the same time to take advantage of the free UPS shipping. The due date for rental books is April 25th and you have until this day to access the free shipping label.

    There will be free shipping for the foreseeable future on all domestic returns (no free shipping on international returns)

    For additional assistance, please email fiubook@fiu.edu.

Housing

  • Are residents who are still in the dorms allowed to have guests visit?

    No.

  • I was unable to gather my belongings before the March 22 deadline. What do I do now?

    Students who have already left campus and left their belongings behind should not come back to campus at this time. You will be allowed to retrieve your belongings once the restrictions have been lifted. Your belongings will remain in your spring-assigned room at least through the end of the spring semester. We will revisit the situation at that time depending on circumstances.

    Housing credits will not be delayed because your belongings have been left behind.

  • Can I get a refund for my housing?

    FIU and FIU Housing & Residential Life have made the decision to credit your student account for early housing departure based on a prorated calculation. All Housing residents have already been informed of the amount of their credit. That credit will be applied to each student’s account in the next two weeks (as of March 26th). Here is what students need to know:

    • Students whose accounts are paid in full will receive a refund unless they received certain scholarships which are non-refundable. The FIU Office of Scholarships will send these students a separate communication about how their scholarships will be adjusted if applicable.

    • Students whose accounts have a balance with the university will see the credit applied to those outstanding balances. Any remaining credit will be refunded to the student.

    If you have any questions, please do not hesitate to email us at housing@fiu.edu

  • How will I get my refund?

    Students eligible for a refund will receive it through the direct deposit account listed on their myFIU account. If you are not signed up for direct deposit, a check will be mailed to your valid U.S. address on file.

  • If I requested to remain on campus, can I check out now and get a credit?

    Yes. If you were approved to stay on campus, you were approved because you did not have a safe place to return to. If your situation changes and you now have a safe place to go, we will review your case to determine your credit.

  • What if I think you have the wrong date for when I checked out or left campus?

    MMC residents: Email housing@fiu.edu and we will review your case.

    BBC residents: Email info@bayviewfiu.com and we will review your case.

  • How can I get my mail forwarded?

    To have your postal mail forwarded, please visit the housing portal at my.fiu.edu and click the “submit forwarding address” link.

General

  • I’m a student who needs financial assistance. Where do I go?

    To request emergency assistance visit go.fiu.edu/eaidrequest, complete the form and a representative will reach out to you to discuss your needs. Assistance offered through this process may also be in the form of referrals or non-financial assistance. Assistance is subject to availability of funds and student eligibility.

  • Can I get a refund for my classes? I don’t want to take classes online.

    Under the direction of the Governor of the State of Florida, FIU has moved classes to remote instruction through the end of the spring semester. Our faculty will use a variety of techniques to teach classes.

    To ensure that you experience as smooth a transition as possible, FIU is lifting the deadline temporarily to withdraw from the Spring Term (Sessions B and C) with a DR grade. During this time, we encourage you to discuss any potential changes to your spring enrollment with your advisor.

  • Do student employees need to report to work between now and the end of the spring semester?

    Student employees who work on campus must check with their supervisor about remote work arrangements.

  • What’s happening with commencement?

    Because social distancing is so critical to defeating the coronavirus pandemic, Florida Governor Ron DeSantis has called for university commencements to be canceled or delivered remotely. Here is what FIU is doing to ensure that our spring graduates still receive a special moment commemorating their years of hard work:

    Virtual commencement: Virtual commencement will take place on Friday, May 8th. Graduates will receive information soon about how to personalize their experience and access the ceremony. In addition to virtual commencement, spring graduates will have the option to participate in traditional ceremonies that will be added to summer and fall commencements.

    Additional commencements just for spring graduates: We are creating additional commencements in the summer and fall semesters so that spring graduates have the opportunity to graduate with their fellow seniors/cohorts, etc. These ceremonies will be separate ceremonies specifically for spring seniors, not just adding spring graduates into the planned summer and fall commencements. You will still be given your moment, along with your fellow classmates, to share and celebrate this experience.  

    Photo op with President Rosenberg: We understand that not all students can attend in-person ceremonies but may still want a picture with President Rosenberg. After the pandemic has subsided and it is safe to return to the university, President Rosenberg will make himself available for a photo opportunity with the graduate, taken in regalia, to commemorate the occasion. 

    Refunds:  Graduating seniors who purchased tickets to spring commencement can expect a refund by April 10. If you purchased tickets and haven’t received your refund by that date, please reach out to Ahiza Fernandez at abeers01@fiu.edu. Information on virtual commencement will be available soon.

    Online store for regalia, class rings and graduation merchandise: Herff Jones has established an online store for those who would like to purchase regalia and/or a class ring and is offering free shipping within the United States to personal or business addresses. This option is available to all FIU students who still wish to order their grad gear. Please note: Due to COVID-19, the state of Illinois has ordered all non-essential businesses to close through April 7, 2020. This affects the Herff Jones cap and gown manufacturing plants. Their plants will resume operations on Wednesday, April 8, 2020. Any orders placed will ship after April 8, 2020. Any unopened, unused product can be returned – details at www.herffjones.com/collegereturns. Additionally, graduates can purchase FIU mementos and merchandise online through Barnes & Noble at fiu.bncollege.com – also with free domestic ground shipping on all purchases.

    Please make sure to check the commencement website for updates. 

  • Are the Counseling & Psychological Services/Victim Empowerment Program still seeing students?

    CAPS/VEP is currently operating remotely. Scheduled appointments will be held over the phone or by videoconference (through a HIPAA-compliant platform). If you would to schedule an appointment, please call 305-348-2277 and leave a message for a call back.

    If you are in need of immediate services, please call our 24-Hour hotline 305-348-2277 (CAPS) to speak with a licensed clinician.

  • Are the student food pantries at MMC and BBC still open?

    The FIU student food pantries are still available.

    In lieu of the weekly 10-pound food allowance, students can receive pre-made bags containing both an assortment of food and non-perishable items, while supplies last at the following distribution locations during the following hours:

    Modesto A. Maidique Campus Pantry
    GC Main Office (GC 1210)

    Monday through Friday, noon – 5 p.m. Phone: 305-348-6995 or 305-348-3204

    Biscayne Bay Campus Pantry
    WUC Panther Square- Information desk

    Monday through Friday, 10 a.m. to 2 p.m. Phone: 305-919-5360

  • What can I expect if I go to FIU Student Health with respiratory symptoms?

    If you are feeling ill, it’s important that you see a doctor right away. Whether you want to see a doctor at FIU Student Health or your own personal physician, please call ahead and let the doctor’s office know the symptoms you are having. Be sure to stay away from others, cover your cough and wash your hands frequently.

    As soon as possible, make notes about where you have been in the past two weeks and the people you have been in contact with. Should you be diagnosed with coronavirus, doctors will need these notes to trace the virus and help keep others healthy.

    If you chose to go to an FIU Health facility, you will be evaluated and possibly tested for the regular flu. If the doctor determines that further testing is needed, you will be tested for the coronavirus. If you are tested for coronavirus, you can expect to get results back in a 24 to 48 hours.

    If you have been tested, you will be quarantined at home. If you test positive for coronavirus you will need to self-quarantine for 14 days. If you don’t, you still would want to stay away from others until you feel better.

  • Who needs to self-quarantine?

    Students need to self-quarantine if they have been directly exposed to someone who either has tested positive for COVID-19 or to someone who has been in close contact with someone who has tested positive for COVID-19.

    Self-quarantine is effective 14 days from the following:

    1. The day a physician advised you to self-quarantine in accordance with CDC guidelines

    2. The day you were tested for COVID-19

    In addition, Florida Governor Ron DeSantis has mandated a 14-day self-quarantine for travelers arriving to Florida from New York, New Jersey and Connecticut. If you fall into this category, your self-quarantine begins on the day you landed in Miami.

    Students who are showing symptoms of COVID-19 or test positive for COVID-19 need to self-isolate.

    You do not need to self-quarantine if you are showing regular cold symptoms.

    • While in Self-Quarantine:

      • You are expected to remain at home and avoid contact with others for a period of 14 days, even if no symptoms of illness are present.

      • You must monitor and record your temperature twice a day.

    If you start to have symptoms of respiratory illness or fever, you should call your doctor to explain the situation before going to your doctor’s office, emergency room or hospital.

    Students with concerns may contact FIU Student Health Services at 305-348-2401.

    If you’re a student living off campus: You should quarantine at home with your family.

    If you’re a student living on campus: You should quarantine at your off-campus home with your family.

    If you are a student living on campus who can’t quarantine off campus: You must contact the front desk of your residence hall before arriving to campus so staff can assist you in setting up a place to quarantine on campus.

    Here are the front desk numbers:

    • University Apartments
      305-348-1050

    • University Towers
      305-348-3836

    • Lakeview Hall North
      305-348-1176

    • Lakeview Hall South
      305-348-1171

    • Parkview Hall
      305-348-7635

    • Everglades Hall
      305-348-1328

    • Panther Hall
      305-348-3982

Meal Plan

Medical Students

  • Do I report to my clinical rotation?

    The Herbert Wertheim College of Medicine is committed to following the best practices for ensuring your welfare, for your education and for the community. The emergence of COVID-19 has challenged healthcare practice world-wide, and there is a need for flexibility in adjusting to the emerging needs of our clinical affiliates/partners. At same time, our highest priority is to mitigate any risk to your health within the various educational settings. To that effect, we are adhering to the Association of American Medical College’s (AAMC) recommendations:

    “...it may be advisable, in the interest of student safety, to limit student direct care of known or suspected cases of COVID-19 infection until better epidemiologic data are available. We suggest that, other than limiting direct care of COVID-19 patients, clinical students continue their roles as part of the care team.”  (AAMC)

    Participation in real-time patient care, including moment-to-moment clinical decision-making within a real-life clinical setting, is absolutely fundamental to one’s training as a physician. The unwavering devotion to the care of the patient is the principal duty of a physician and of the entire healthcare team, and the ability to personally experience this tenet is a key aspect of the education of soon-to-be doctors. The COVID-19 pandemic is an evolving situation, and, continuously, we are closely monitoring recommendations and best practices that reflect the specific circumstances in Miami-Dade County. For now, all Period 3 and 4 students are expected to continue to report to their assigned clinical duties, as scheduled. Please remember that you should not be caring for patients suspected of or confirmed to have COVID-19. 

    *Only our 3rd and 4th year students (i.e., “Period 3” and “Period 4” students, respectively) perform clinical clerkships, rotations or electives. First and second year students are not involved in the clinical care of patients. We are  in close communication with our affiliate hospitals and are following their guidelines as well.

  • Who can I contact if I have concerns in a clinical setting?

    You can contact Dr. Sarah Stumbar, Assistant Dean for Clinical Education, at setting-sstumbar@fiu.edu.

  • Are Osler Friday’s cancelled? Didactics?

    Osler Friday has been moved to remote learning, as will didactics on 3/20/20. More information will be forthcoming.

  • Other HWCOM cancellations

    The class of 2021 town hall scheduled for Friday, March 13, is cancelled.


Faculty & Staff


Visit Remote Work Resources for more FAQs.

  • I’m going a lot of videoconferencing on Zoom. Is there anything I need to watch out for?

    The Division of Information Technology shared these tips on how to avoid security issues while using Zoom.

  • Has the university adopted changes to the grading system for the Spring 2020 semester?

    On March 24, the Faculty Senate approved changes to the grading system for the Spring 2020 semester. These changes offer students two additional grade options that will not be factored into their GPAs, a “Pass” and a “No Credit Earned”. To avoid unintended consequences, we are communicating to students that these choices must by discussed with their advisor. 

    While faculty will still assign grades according to their course grading policy, we ask that you be understanding of the disruptions and additional stressors placed on our students due to the unprecedented mid-semester shift to remote learning. Adjusting assignments and assessments should be your first response to this situation.

    We have advised students that those who anticipate the disruption to their learning might impact their grades should start consulting with their advisors as soon as possible.

    Once grades have been posted to students, students will have 10 days to select an alternative grade of “No Credit Earned” for failed courses (F) or “Pass” for others.

    Except for programs for which this is incompatible with accreditation standards, undergraduate and graduate students will have the same options available. 

    Students will be informed that they must work with their advisors as they should not select these options lightly. Students in pre-professional programs and students with goals including advanced graduate careers should, in particular, seek the guidance of their advisors. Students with certain scholarships or other private support should also take their specific situation into account. 

    The Law School and Herbert Wertheim College of Medicine M.D. programs will follow similar flexibility, however, those students should check with their dean’s office on particular procedural guidelines for assignment of alternate grades.

    We are providing this clarity on grading options well in advance of the end of the semester and grades posting so that students and advisors have ample time to discuss their particular situation and can take action once grades are posted.

  • What can I expect if I go to FIU Health with respiratory symptoms?

    If you are feeling ill, it’s important that you see a doctor right away. Whether you want to see a doctor at FIU Health or your own personal physician, please call ahead and let the doctor’s office know the symptoms you are having. Be sure to stay away from others, cover your cough and wash your hands frequently.

    As soon as possible, make notes about where you have been in the past two weeks and the people you have been in contact with. Should you be diagnosed with coronavirus, doctors will need these notes to trace the virus and help keep others healthy.

    If you chose to go to an FIU Health facility, you will be evaluated and possibly tested for the regular flu. If the doctor determines that further testing is needed, you will be tested for the coronavirus. If you are tested for coronavirus, you can expect to get results back in a 24 to 48 hours.

    If you have been tested, you will be quarantined at home. If you test positive for coronavirus you will need to self-quarantine for 14 days. If you don’t, you still would want to stay away from others until you feel better.

  • Do FIU employees need to report to work?

    Based on the escalating coronavirus pandemic, and for the benefit of the entire community, FIU has transitioned to temporary remote work for as many roles as possible through at least April 17. Certain employees will be required to be on campus, as we will continue to support our academic and research enterprise as well as other university functions during this time.

    This measure is designed to promote social distancing, which experts say is central to preventing the spread of disease.

    This is a dynamic situation; it is important that you continue to stay alert to updates on this website. For more specific information about working in a remote environment, visit: Remote Work Resources.

  • I teach a class. How do I convert a face-to-face course to remote instruction?

    Converting a previously face-to-face course to remote instruction will require appropriately adjusting your syllabus. You should communicate with your students immediately and continuously to let them know what is expected going forward. FIU has the resources in place to assist with modifying your course delivery method. Resources are available at canvas.fiu.edu/coronavirus.

    Now is the time for all faculty to work with online resources and professional support available at FIU so as to meet the teaching and learning needs of students. Effective remote learning assignments, technological tools, Canvas, Zoom, etc., are available to all faculty.

    Course Continuity Resources

    A multi-disciplinary team – FIU Online, Media Technology Services, and Center for the Advancement of Teaching – are working seamlessly to help those who need and/or want additional support in utilizing the technological tools that will support you during this time of remote instruction.  Resources are available at  canvas.fiu.edu/coronavirus

    For support with Canvas, please visit the FIU Canvas Help Center at  canvas.fiu.edu/support or call 305-348-3630 for 24/7 phone support. You may also contact the Academic Continuity workgroup by emailing acadcont@fiu.edu.

    The Faculty Resource Centers at both MMC (GL 150) and BBC (ACI – 148) are available for walk-in support. The BBC center is open Mon.–Fri., 8 a.m. to 5 p.m. The MMC center has extended hours Mon.–Fri., 8 a.m. to 8 p.m. Training opportunities for faculty in Canvas, Zoom and other technology tools can be found  canvas.fiu.edu/training/faculty

    Your academic unit leadership and dean’s designee (listed below) is available to work with you to document your course continuity plan and report back to university leadership and the academic continuity team. You may also reach out to her/him directly to receive support and guidance.  

    Academic Affairs Point of Contact

    CARTA
    CASE
    COB
    CEC
    CNHS
    PHSW
    Honors
    SHTM
    SIPA
    Law
    COM
    ORED
    Libraries

    Immediate next steps for faculty

    In accordance with the  Canvas Usage Initiative, all face-to-face courses have an existing corresponding Canvas course shell. To access your course, you need to navigate to canvas.fiu.edu. Here is a checklist of items to help you keep teaching.

    Initial Setup
    For ActionResources & Solutions

    Verify that you are able to access your course(s) by logging into our university’s learning management system, Canvas.

    Go to Canvas.fiu.edu and click on the “Login” button to be taken to the Canvas Login page. Log in with your FIU Username (example: jdoe) and Password.

    Provide the course syllabus in Canvas. Plan on first updating and then uploading your syllabus document or develop one in the Syllabus Tool in Canvas.

    Learn How to Add a Syllabus to your Course.

    Ensure that you know where to locate readily available Canvas Help resources.

    Go to Canvas.fiu.edu to familiarize yourself with the “How To” guides

    Key items to consider in your course continuity plan

    Ongoing Maintenance
    For ActionResources & Solutions

    Making plans for communicating with students fully online

    Canvas Announcements
    Canvas Discussions
    FIU E-Mail

    Possible adjustments to assignments and assessments

    Canvas Assignments

    Consider what course materials you will need to create, curate or update in order to teach remotely.

    Canvas.fiu.edu
    FIU Libraries
    Linkedin Learning
    NBC Learn

    Identify options for holding class and office hours virtually.

    Zoom
    Canvas Conferences

    Think about how your methods for evaluating student learning will be moved to a digital space.

    Canvas Quizzes

  • How can I best prepare to ensure as little disruption as possible to my research and lab work?

    For a comprehensive guide, visit: Resources for FIU Research Community

  • Can I access my office or lab?

    In an effort to assure that university buildings and facilities not in use remain secure, FIU will transition to a schedule similar to our holiday closure schedule effective Wednesday, March 24,th at 8 a.m. All general-purpose classrooms have already been secured.

    All faculty and staff who currently have card access to their respective building(s) will continue to have access during the closures. If there should be a need to add an employee who must access their area but does not currently have access, a memorandum listing the name of the employee(s) and corresponding Panther ID will need to be submitted by the unit/area vice president to Leo Caraballo in Key Control at learabal@fiu.edu and copy to Associate Vice President John Cal at jcal@fiu.edu for appropriate processing.

    Individuals who have been granted access to laboratories through the approval process by ORED will continue have access to the labs, however, access may be limited to the building. Should you not have access to the building (i.e., entrance doors) please contact ORED at Luis.Salas@fiu.edu and copy Stephanie Mitjans at Stephanie.Mitjans@fiu.edu. ORED will grant the necessary access.

    If you should have any questions pertaining to access or are having trouble accessing your building or unit, please contact Key Control at 305-348-4677/4553 or Facilities Work Management at 305-348-4600.

  • Who needs to self-quarantine?

    Self-quarantine protocol continues to be in place for faculty and staff who have been directly exposed to someone who either has tested positive for COVID-19 or to someone who has been in close contact with someone who has tested positive for COVID-19.

    Self-quarantine is effective 14 days from the following:

    1. The day a physician advised you to self-quarantine in accordance with CDC guidelines

    2. The day you were tested for COVID-19

    In addition, Florida Governor Ron DeSantis has mandated a 14-day self-quarantine for travelers arriving to Florida from New York, New Jersey and Connecticut. If you fall into this category, your self quarantine begins on the day you landed in Miami.

    Self-isolation requirements are also in place for employees who are showing symptoms of COVID-19 or test positive for COVID-19. 

    Self-quarantining is not mandatory if you are showing regular cold symptoms. In these cases, regular Sick Leave provisions prevail.

    If your position requires physical presence on campus but you are considered part of a vulnerable population (e.g. immune deficiency, pregnant, etc.), you may request a remote work arrangement upon the approval of your supervisor. Please note that medical confirmation of your condition must be provided. Other work that can be performed remotely should be assigned as feasible. If remote work is not feasible, you may be allowed to use leave with coordinated approval of your supervisor and the Division of Human Resources.

    • While in Self-Quarantine:

      • Ensure that a Leave of Absence (LOA) form has been completed (the LOA form may be completed by the employee, the HR Liaison or the immediate supervisor)

      • You are expected to remain at home and avoid contact with others for a period of 14 days, even if no symptoms of illness are present.

      • You must monitor and record your temperature twice a day.

        • If you have had no symptoms after 14 days, a medical clearance form is no longer required, however, you must complete an attestation (provided by hrleaves@fiu.edu) to be signed and returned.

        • If you start to have symptoms of respiratory illness or fever, you should call your doctor to explain the situation before going to your doctor’s office, emergency room or hospital. The Medical Clearance form must be filled out by your medical provider and sent to hrleaves@fiu.edu once you have been cleared to return to work.

      • After completion of the self-quarantine period, you will transition to the FIU work protocol. Currently, remote work is expected to be in place until at least April 4th.

Can't find what you're looking for? Visit Remote Work Resources for more FAQs.


Prevention & Containment


  • Is FIU quarantining students?

    FIU has put in place a protocol that requires members of the FIU community who have arrived recently from certain countries or have been in close contact with people who have arrived from those countries to self-quarantine – even if they do not have symptoms of illness. This protocol follows the guidance of the CDC and is out of an abundance of caution. At this time, there are several members of the university community who fall in this category and are quarantining at their residences. Others – students, faculty and staff -- have completed their quarantine and received medical clearance. None of these individuals have been ill.

  • Are there any precautions I can take to stay healthy?

    Yes. This is the time to redouble your hand hygiene efforts, observe good coughing etiquette and keep your distance from anyone who is ill (at least 6 feet).

    For more details on how you can help prevent the spread of disease, please review these tips from the CDC. If you haven’t already, please get a flu shot. It will not protect you from coronavirus, but it will help keep you from getting sick with the flu.

    If you are sick, please stay home and consult a medical professional. DO NOT show up at a medical facility for treatment without calling ahead first and advising the office of your symptoms if you have fever, coughing and shortness of breath.

    Students with concerns may call FIU Student Health Services at 305-348-2401.

    Faculty, staff and other members of the community may contact FIU Health at 305-348-3627 (DOCS).

  • Is there anything else I should be doing?

    Because coronavirus is a pandemic, your preparations should include contingencies and supplies you and your family will need should you have to quarantine at home for a minimum of 14 days. Make sure you have enough food and medication for every member of your family, including pets.

    The most important step every member of the FIU community can take right now is to stay informed and make sure that all friends, family and colleagues are aware and following the guidelines outlined by the CDC and related FIU protocols.

    FIU will continue monitoring the development of the coronavirus situation and keep the university community informed as necessary.

  • What does it mean to self-quarantine?

    Self-quarantine means you should stay in your place of residence, take your temperature twice a day (both the Student Medical Clearance Form and faculty/staff Fitness-For-Duty Certification forms have temperature logs to make it more easy to monitor your temperature) and not go out until the quarantine period of 14 days is over. Should your temperature rise during your quarantine, please consult your doctor. Do not show up at an urgent care facility, hospital emergency room or doctor’s office unannounced – be sure to call first to let them know you have been in quarantine.

    Any home being considered for self-quarantine should follow these minimum standards: 

    • Accommodations
      • Ability to provide a separate bedroom for the person in self-quarantine
      • One bathroom designated for use by the person in self-quarantine
    • Actions and resources for the self-quarantined person
      • Do not go to work, school or public areas, and do not use public transportation, ride-apps (e.g. Uber)  or taxis.
      • Separate yourself from other people in your home.
      • Take and document your temperature twice a day (A.M. and P.M.)
        • If you develop a fever and/or flu-like symptoms, call your health care provider and explain your contact history and your signs and symptoms (include temperature readings).
        • Other symptoms and signs to look for include: coughing, shortness of breath, chills, body aches, sore throat, headache, diarrhea, nausea/vomiting and runny nose.
      • Obtain food and necessary items using an internet provider/delivery service or from others in the household – do not go out and about into society.
      • Stay 6 feet away from other family members inside the home.
      • Avoid sharing household items: You should not share dishes, drinking glasses, cups, eating utensils, towels, bedding or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water.
      • Wash laundry thoroughly. In general, wash and dry with the warmest temperatures recommended on the clothing label.
      • Practice hand and respiratory hygiene.
      • Work/study from home using modern technology.

    At the end of the quarantine, if you are free of symptoms and have followed quarantine procedures, you must make an appointment with your doctor or FIU Student Health (for students) or FIU Health (for faculty/staff). In all instances, please be sure to call ahead and let the office know you have been in quarantine. 

    Students: Students with concerns may contact FIU Student Health Services at 305-348-2401.

    Faculty and Staff: The Fitness-for-Duty Certification form must be filled out by your medical provider and submitted to Human Resources (PC 224 at MMC or HL 322 at BBC). Faculty and staff who have questions can call the Division of Human Resources at 305-348-2181 (MMC) or 305-919-5545 (BBC).
  • What can I expect if I go to FIU Health with respiratory symptoms?

    If you are feeling ill, it’s important that you see a doctor right away. Whether you want to see a doctor at FIU Health or your own personal physician, please call ahead and let the doctor’s office know the symptoms you are having. Be sure to stay away from others, cover your cough and wash your hands frequently.

    As soon as possible, make notes about where you have been in the past two weeks and the people you have been in contact with. Should you be diagnosed with coronavirus, doctors will need these notes to trace the virus and help keep others healthy.

    If you chose to go to an FIU Health facility, you will be evaluated and possibly tested for the regular flu. If the doctor determines that further testing is needed, you will be tested for the coronavirus. If you are tested for coronavirus, you can expect to get results back in a 24 to 48 hours.

    If you have been tested, you will be quarantined at home. If you test positive for coronavirus you will need to self-quarantine for 14 days. If you don’t, you still would want to stay away from others until you feel better.


Travel


  • Are FIU students and employees still abroad?

    All FIU students, faculty and staff abroad on university travel were asked to return immediately to the U.S. and recommended to self-quarantine for 14 days. Students, faculty and staff who self-quarantine are expected to continue doing their work from home. Students must reach out to their professors to let them know they are self-quarantining.

    Faculty who are teaching remotely should send an email with the course number/section to acadcont@fiu.edu as the university has resources available to you to mitigate any potential impacts to the academic enterprise.

    As a reminder, any members of the university community coming from countries with CDC Level 2 and 3 rating (at present these include China, Italy, Iran, Japan and South Korea) at the time of arrival in the United States, regardless of whether the trip was related to university business or personal, are required to observe the 14-day self-quarantine period and must produce a completed medical clearance form.

    Details on proper self-quarantine, how to obtain medical clearance, and other guidance can be found elsewhere in this FAQ and on this page (fiu.edu/coronavirus).

  • What is the status of student, faculty and staff travel?

    International travel

    All upcoming international university travel by FIU faculty and staff is suspended until April 9. Should a trip abroad during this period be considered essential (needed for job completion or is essential to the mission and priorities of the university), faculty and staff may submit a petition for exception explaining the critical importance of the trip (such as timely-sensitive research) and send it via email to intltravel@fiu.edu for evaluation by the International Travel Committee. The ITC will evaluate the risks associated with the particular trip and make a recommendation for the provost’s consideration.

    As a reminder, any members of the university community coming from countries with CDC Level 2 and 3 rating (at present these include China, Italy, Iran, Japan and South Korea) at the time of arrival in the U.S., regardless if the trip was related to university business or personal, are required to observe the 14-day self-quarantine period and must produce a medical clearance.

    For additional questions, students may contact Alejandra Parra at Alejandra.parra@fiu.edu while faculty and staff should contact Gitta Montoto at gmontoto@fiu.edu.

    Domestic travel

    Through the end of the spring semester, all members of the FIU community with domestic travel plans should consider postponing or cancelling any trip that is non-essential (not needed for job completion or not essential to the mission and priorities of the university). Since the spread of the coronavirus in the United States is increasingly affecting more states, we ask that members of the university community be proactive in avoiding the risk of exposure and closely follow CDC recommendations and health advisories concerning cases within the U.S.

    As this situation develops, many countries are still catching up with testing and reporting cases. This uncertainty leads FIU to recommend that our faculty, staff and students not travel at this time as described above. Members of the university community may face unpredictable circumstances while abroad, including insufficient health care provisions, disruption to local services, and the potential for mobility restrictions.

    We must take seriously the university’s global public health responsibility and our leadership role in our community in supporting officials’ efforts in containing the spread and mitigating the impact of this virus in the United States and abroad. To the extent possible, please find alternate means of conducting business.

    We are asking all travelers to be mindful, to act responsibly, and follow CDC recommendations to reduce the risk of exposure to the virus or spread.

Study Abroad

  • What is the status of the university’s study abroad programs?

    All study abroad programs for Spring  and Summer 2020 have been suspended. This restriction is out of an abundance of caution and to give students the ability to plan and complete their academic requirements toward a timely graduation through alternate means.

    The Office of Education Abroad will work with students and program directors on repatriation and program cancellations. In recognition of potential financial hardship caused by travel cancellations, students are asked to report specific financial losses to the Office of Education Abroad.

    For additional questions regarding student travel and/or study abroad programs, please contact International Travel Committee Chair Alejandra Parra at Alejandra.parra@fiu.edu.