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The Information Technology Center is equipped to perform a limited amount of maintenance on computers. Included in our capabilities are:

a. Certain diagnostic tests
b. Memory upgrades
c. Hard disk replacement
d. Installation of external CDs/ZIP drives

Most other maintenance tasks will need to be referred to the FIU Computer Maintenance Dept at 305-348-6900 (Ext 76900). The FIU Computer Maintenance Dept charges a minimum fee of thirty-five dollars for service. This is the diagnostic fee, and is applied to offset final charges.

The following is the schedule of charges:

Diagnostic fee : $35.00 - will be applied to final cost
First hour : 60.00
Additional time: 15.00 per hour
Parts : charged separately

Items sent off-campus are charged at the rate established by the external vendor.

Remember that most Dell computers carry a three-year warranty. The FIU Maintenance Dept will perform warranty service on Dell's behalf if the incident occurs within the first year of ownership. If the incident occurs after the first year, but within the warranty period, Dell will perform the repair. In many cases, however, a telephone call to Dell at 800-274-7799, will initiate the action required to have a replacement part shipped to your office. ITC will install most replacement parts. You may be able to initiate a service call to the FIU Maintenance Dept by calling Extension 2284.