• Computer Related
• Work Related (Office of Employee Assistance)
• University Issues (Ombudsman)
• Crime & Abuse (Victim Advocacy Center)
• Personal Issues (Counseling & Psychology)
• Disabilities Issues
• International Students

COMPUTERS

The UTS (University Technology Services) Customer Care / Support Center can help students in many ways:

1. Its phone-in (305-348-2284), E-mail (utssc@fiu.edu), and website (www.fiu.edu/~utssc/) services are available 24 hours a day, 7 days a week.
This means that whenever you have any questions about your computer/networking applications, your computer username, passwords, quotas, electronic mail, etc., the Center is available to help you!

2. Since the Customer Care / Support Center staff members are well-trained to answer questions on many different topics, they may be able to resolve your problem while they have you on the phone. This eliminates the need for call backs. If the phone should be busy, you can E-mail your problem to the Center,
or fill in a handy service request form on the Center web site.

3. UTS has also established a System Alerts web page to advise users on the most current computing / networking outages. This outage information is also available at 305-348-2284. There is also a special web page to help keep the University Community informed about the latest computer viruses, hoaxes, and security vulnerabilities -- go to: www.fiu.edu/~virus .

WORK-RELATED ISSUES

The Florida International University Office of Employee Assistance (OEA) provides confidential, professional assistance to help employees and their families resolve personal problems that affect their lives or job performance.

The OEA's mission is to enhance day to day employee productivity through promoting well-being with emphasis on personal development. For more information please visit the Office of Employee Assistance website. This service is available to students who are also employees of the university.

UNIVERSITY ISSUES

The University Ombudsman provides a forum for students to address and resolve student issues with faculty, staff, departments, or programs.
The goal of the Ombudsman is to resolve student concerns and provide recommendations for the enhancement of procedures and policies to prevent future student problems.
The University Ombudsman can be a first resource when a student doesn't know where to get information for a particular situation; or as a last resort, when normal channels of communication have failed to bring resolution to a difficulty. For further information, please visit the University Ombudsman web page.

VICTIM OF CRIME OR ABUSE

The Victim Advocacy Center at Florida International University was established with the mission to provide support services to victims and survivors of crime and abuse, and to increase awareness of violence and victimization in the South Florida community. In addition, The Victim Advocacy Center aims to contribute to the body of knowledge and to influence public policy regarding victimization issues. Confidential services are available to FIU students, faculty, staff, and university visitors.

PERSONAL ISSUES

The Florida International University Counseling and Psychological Service Center provides short-term psychotherapy.
This short-term therapy is composed of a limited number of sessions to address a specific issue or concern for individual, couples or group counseling. Some of these issues may be, for individual counseling: Self-esteem Issues, General Anxiety, Performance Anxiety, Depression, Stress Management, Family Issues or Relationship Problems. To learn more about the Center, please visit their website.

DISABILITY ISSUES

By providing information and advocacy, the Office of Disability Services seeks to assure the human, educational, and legal rights of individuals with disabilities.
The main purpose of the office is to advance the express choices of persons with disabilities while preserving dignity, equality, and self-determination. The office offers a large array of services: legal information, scholarships database, adaptive technology, guide to using a Note-taker, physical access infrastructures. For more information, visit the Disability Office site.

INTERNATIONAL STUDENTS

FIU has a diverse International Student Population, with over 3000 international students. The office of International Student and Scholar Services (ISSS) provides various services and offers help to international students.

They include: providing immigration information and procedures for F1 and J1 students, issuance of I-20 and IAP-66 for re-entry into the U.S., documentation of status at FIU, oversees compliance with the medical insurance requirements for international students, providing general information on programs and special events for international students and much more.

To find out more about their services, please check their website >>>.