Patient Rights and Responsibilities

As a patient of the Florida International University's Health Care & Wellness Center,

You have the right to ...

• reasonable access to care, regardless of ethnicity, age, gender, disability, national origin, or sexual orientation
• considerate care which respects individual needs, values, and beliefs
• reasonable access to care within our mission and scope of care
• sensitive care
• informed participation in decisions regarding care, including discussion of ethical issues
• information about diagnosis and treatment
• know the identity and professional status of the provider
• personal privacy and confidentiality of information
• designate a representative decision-maker
• accept or refuse care and to be informed of the medical consequences of refusal
• be informed of research and educational projects affecting care or treatment, and to refuse to participate in such activities
• approve or refuse release of information, except as required by law
• present concerns and complaints and to receive a response
• information about services, hours, fees and payment, eligibility, and treatment of minors

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You have the responsibility to...

• ensure that expression of cultural and spiritual needs does not interfere with the well-being of others and with the course of treatment
• provide accurate and complete health information
• report whether you clearly comprehend the plan of treatment and what is expected of you
• express any concerns about plan of care and ability to follow it
• follow the treatment plan
• understand the consequences of noncompliance with the treatment plan and ...accept the responsibility for refusing treatment or failing to follow instructions
• present any significant concerns to the provider or other Health Center representative
• report unexpected changes in condition to the provider
• keep appointments, or if unable, to inform the provider
• respond to Health Center requests for feedback and evaluation of care provided
• respect the rights and property of patients and staff
• follow Health Center rules and procedures
• fulfill financial obligations